Resume

Provided support to team leaders in daily operational tasks such as planning, coordination, and communication.

Provided individual coaching to customer service agents to improve performance and foster professional development.

Effectively handled customer complaints and issues to ensure satisfaction and maintain brand reputation.

Played a leading role in the implementation of Salesforce Service Cloud, streamlining and enhancing customer service processes.

Responsible for managing and updating the internal knowledge base to improve customer service efficiency.

Developed and conducted training programs for customer service agents to enhance their skills and knowledge.

Facilitated workshops on various topics to train and motivate team members.

Actively managed social media accounts and webcare to effectively resolve customer inquiries and issues.

Coordinated incoming customer requests and distributed workloads to ensure an efficient workflow.