KAY
Salesforce Specialist | Webdesigner | Bookkeeper
Salesforce Specialist
Webdesigner
Bookkeeper
Kayleigh Marilyn
I'm a dedicated Salesforce Administrator with a passion for driving innovation through Flow Automation. In the ever-evolving landscape of Salesforce, I find joy in crafting solutions that streamline processes and elevate user experiences.
What I Do
Salesforce Process Automations
As a Salesforce specialist, I excel in creating automations using Flow Builder. With a knack for thinking outside the box, I am adept at finding solutions and creating custom objects to meet the unique needs of my clients.
Web Design
I offer assistance to clients in setting up their WordPress websites, eCommerce stores, and Shopify shops. Whether they're starting from scratch or need to enhance an existing site, I provide the expertise needed to create professional and user-friendly online platforms.
Bookkeeping
I specialize in bookkeeping services for clients, especially for starting freelancers. My services include generating invoices, managing taxes, and creating annual profit overviews to ensure their financial records are accurate and organized.
Testimonials
In the three years I've worked with her, Kayleigh has shown remarkable growth. She's become a highly skilled Salesforce Administrator with a hands-on approach and a dedication to excellence. Her expertise in business processes ensures smooth operation of the Salesforce platform, making her a valuable asset to any team.
I had the pleasure of working with Kayleigh on the Roompot Harmonisation project, where she impressed me with her deep Salesforce expertise, exceptional problem-solving skills, and strong interpersonal abilities. She implemented scalable solutions, swiftly resolved challenges with a proactive approach, and fostered a collaborative learning environment through clear communication. Kayleigh would be a valuable asset to any organization looking to enhance its Salesforce capabilities.
Kayleigh is a hardworking, dedicated leader and developer with a passion for solving complex problems and delivering results. Her commitment to innovation and quality makes her a valuable asset to any organization, and I highly recommend her for roles requiring technical expertise and a collaborative mindset.
I had the privilege of working with Kayleigh for over 10 years, including 4 years as a Salesforce Administrator, where she excelled in her field and consistently sought innovative solutions to optimize processes. Her combination of technical expertise, open communication, and drive to go the extra mile makes her a pleasure to work with and an invaluable asset to any team or organization.
Thanks to Kay, I can now work as a massage therapist without worries and professionally! She created my website in a short amount of time and thought of everything, including email settings, appointment system, Google account, and everything else I have no knowledge of and get stressed about. I'm really happy with it! Additionally, she has a very pleasant personality, making it a joy to work with her.
Pricing
Fun Facts
Certifications
6Working Hours
4,780Happy Clients
578Resume
Work Experience
2021 - Present
Landal GreenParksSalesforce Administrator
- Certified Salesforce Administrator with expertise in Flow Builder, focusing on designing and implementing complex workflows and automated processes.
- Responsible for developing custom solutions that support business objectives and increase end-user productivity.
- Implementation of tailored solutions to increase efficiency, ensure data integrity, and enhance overall user experience.
- Utilizing Jira as an essential tool for effectively managing service desk tickets, sprints, and ensuring transparency within large projects.
2019 - 2022
Landal GreenParksSenior Agent Guest Service, Projects & Webcare
Provided support to team leaders in daily operational tasks such as planning, coordination, and communication.
Provided individual coaching to customer service agents to improve performance and foster professional development.
Effectively handled customer complaints and issues to ensure satisfaction and maintain brand reputation.
Played a leading role in the implementation of Salesforce Service Cloud, streamlining and enhancing customer service processes.
Responsible for managing and updating the internal knowledge base to improve customer service efficiency.
Developed and conducted training programs for customer service agents to enhance their skills and knowledge.
Facilitated workshops on various topics to train and motivate team members.
Actively managed social media accounts and webcare to effectively resolve customer inquiries and issues.
Coordinated incoming customer requests and distributed workloads to ensure an efficient workflow.
Education
2023
AssociatiePraktijk Diploma Boekhouding (PDB)
2013 - 2016
EnvatoSenior Ui/Ux Designer
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2011 - 2013
EnvatoJunior Ui/Ux Designer
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Salesforce Skills
Service Cloud
Flow Builder
Experience Cloud
Sales Cloud
Reports & Dashboards
Knowledge Base
Other Skills
HTML/CSS
WordPress
Shopify
Sharepoint
Knowledges
- Service Cloud
- Flow Builder
- Lightning
- Social Media
- Sharepoint
- JIRA
- Agile
- Customer Service
- Dropshipping
- Shopify
- WordPress
- Xcode