KAY
Salesforce Specialist | Webdesigner | Bookkeeper
Salesforce Specialist
Webdesigner
Bookkeeper
Kayleigh Marilyn
I'm a dedicated Salesforce Administrator with a passion for driving innovation through Flow Automation. In the ever-evolving landscape of Salesforce, I find joy in crafting solutions that streamline processes and elevate user experiences.
What I Do
Testimonials
In the three years I've worked with her, Kayleigh has shown remarkable growth. She's become a highly skilled Salesforce Administrator with a hands-on approach and a dedication to excellence. Her expertise in business processes ensures smooth operation of the Salesforce platform, making her a valuable asset to any team.
Thanks to Kay, I can now work as a massage therapist without worries and professionally! She created my website in a short amount of time and thought of everything, including email settings, appointment system, Google account, and everything else I have no knowledge of and get stressed about. I'm really happy with it! Additionally, she has a very pleasant personality, making it a joy to work with her.
Clients
Pricing
Fun Facts
Certifications
6Working Hours
4,780Happy Clients
578Resume
Work Experience
2021 - Present
Landal GreenParks
Salesforce Administrator
- Certified Salesforce Administrator with expertise in Flow Builder, focusing on designing and implementing complex workflows and automated processes.
- Responsible for developing custom solutions that support business objectives and increase end-user productivity.
- Implementation of tailored solutions to increase efficiency, ensure data integrity, and enhance overall user experience.
- Utilizing Jira as an essential tool for effectively managing service desk tickets, sprints, and ensuring transparency within large projects.
2019 - 2022
Landal GreenParks
Senior Agent Guest Service, Projects & Webcare
Provided support to team leaders in daily operational tasks such as planning, coordination, and communication.
Provided individual coaching to customer service agents to improve performance and foster professional development.
Effectively handled customer complaints and issues to ensure satisfaction and maintain brand reputation.
Played a leading role in the implementation of Salesforce Service Cloud, streamlining and enhancing customer service processes.
Responsible for managing and updating the internal knowledge base to improve customer service efficiency.
Developed and conducted training programs for customer service agents to enhance their skills and knowledge.
Facilitated workshops on various topics to train and motivate team members.
Actively managed social media accounts and webcare to effectively resolve customer inquiries and issues.
Coordinated incoming customer requests and distributed workloads to ensure an efficient workflow.
Education
2023
AssociatiePraktijk Diploma Boekhouding (PDB)
2013 - 2016
EnvatoSenior Ui/Ux Designer
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2011 - 2013
Envato
Junior Ui/Ux Designer
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Salesforce Skills
Service Cloud
Flow Builder
Experience Cloud
Sales Cloud
Reports & Dashboards
Knowledge Base
Other Skills
HTML/CSS
WordPress
Shopify
Sharepoint
Knowledges
- Service Cloud
- Flow Builder
- Lightning
- Social Media
- Sharepoint
- JIRA
- Agile
- Customer Service
- Dropshipping
- Shopify
- WordPress
- Xcode
Certificates
Salesforce Certified Platform App Builder
Practical Diploma in Bookkeeping (PDB)
Salesforce Certified Administrator
Salesforce Certified AI Associate
